Refund Policy

​The explanations and information provided on this page are intended only as general and high-level guidance on how to draft your own Refund Policy. This content should not be relied upon as legal advice or as specific recommendations for Slate and Silk’s business practices, since refund policies may vary depending on your unique circumstances and applicable laws.
We cannot anticipate every situation or requirement that may apply to your transactions with customers. For that reason, we strongly recommend consulting with qualified legal counsel to ensure that your Refund Policy is accurate, compliant, and tailored to your business needs.

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

At Slate and Silk, we value your satisfaction and strive to ensure every purchase meets your expectations. Our Refund Policy outlines the conditions under which refunds may be granted:

• Eligibility Window: Refund requests must be submitted within 14 days of receiving your order.

• Condition of Products: For hygiene and safety reasons, perfumes must be unopened, unused, and in their original packaging to qualify for a refund.

• Proof of Purchase: A valid receipt or order confirmation is required to process any refund.

• Refund Type: Approved refunds will be issued to the original payment method. Shipping fees are non-refundable.

• Exceptions: Personalized, discounted, or promotional items may not be eligible for refunds unless they arrive damaged or defective.

• Damaged or Defective Items: If your product arrives damaged, please contact us within 7 days with photos, and we will arrange a replacement or refund.

We recommend reviewing this policy carefully before making a purchase. By ordering from Slate and Silk, you acknowledge and agree to the terms outlined above.